Foster a Culture of Continuous Transformation
A practical guide for modern leaders to inspire and manage innovation throughout their organizations.
How Self-Service Can Benefit Your Organization
You hired smart, creative people. Now give them the platforms and processes to build solutions and accelerate the pace of digital transformation.
Increased Agility
Self-service tools empower business users to develop solutions independently, accelerating project timelines and allowing organizations to respond swiftly to evolving market demands.
Cost Efficiency
By reducing dependency on external developers and IT resources, self-service citizen development lowers costs, enabling organizations to allocate funds toward strategic, high-impact initiatives.
Engaged Workforce
Providing employees with the ability to create their own solutions fosters ownership and a culture of innovation, leading to greater job satisfaction and active contribution to organizational goals.
What You'll Learn
Innovation Mindset
Learn the basics of the innovation mindset that is pivotal in fostering creativity and creating a culture of continuous improvement and digital transformation.
Low-Code Development
Low-code streamlines app development, reduces coding complexities, and accelerates delivery, enabling faster innovation, cost savings, and enhanced collaboration between IT and business teams for robust digital solutions. Learn how low-code unlocks the excitement of self-service.
Internal Developer Platforms
Platform engineering is the foundation of self-service software delivery, empowering teams to innovate and deliver efficiently on a unified, scalable platform, accelerating growth and competitiveness. See how to build a robust Platform Engineering and Operations function.
Centers of Enablement
Centers of Enablement focus on decentralizing innovation and business agility by providing coaching and training services.
Fusion Framework
The fusion framework is a modern-day partnership between Federated Teams and IT Organizations that encourages joint responsibility in developing solutions.
Innovation Accounting
Innovation Accounting provides a structured approach to evaluating and prioritizing new opportunities, ensuring resources are directed toward initiatives with the highest potential for impact and growth.
My Mission & Philosophy
My mission and philosophy is to empower individuals to achieve more by fostering a culture of innovation and agility. I believe in equipping everyone with the tools and mindset to drive their own solutions and actively contribute to transformative change. By advocating for creativity, collaboration, and continuous improvement, I strive to make innovation accessible and impactful for all.
I've Helped Leaders Enable Thousands of Business Technologists
1000+
Empowered Makers
8000+
Innovative Solutions
10K+
Satisfied Users
I am truly inspired by its comprehensive and pragmatic approach to endorsing and managing innovation. Filled with lessons of entrepreneurship and leadership, this framework will guide senior leaders in leveraging an increasingly tech-savvy workforce and empower individuals across the organization to drive transformation. James offers practical insights that are not only relevant, but essential, in today's dynamic business environment. A must-read for any technology leader looking to embrace the new era of innovation management.
Michelle G.
VP of IT Delivery
Frequently Asked Questions
Can this methodology be adapted to organizations of different sizes?
The Self-Service Framework is flexible and scalable, making it applicable to organizations of any size—from startups to large enterprises. It provides frameworks that can be customized to fit the unique resources and needs of your organization, ensuring innovation aligns with your goals and capacity.
Is this approach suitable for different departments and disciplines outside of IT?
Absolutely. While designed with IT leaders in mind, this methodology promotes cross-functional collaboration, making it valuable for a wide range of departments such as HR, finance, operations, and beyond. It encourages innovation across all disciplines, integrating diverse perspectives into your organization’s digital solutions.
Does this accommodate varying levels of risk tolerance?
The framework is built to adapt to your organization’s specific risk profile, whether conservative or risk-forward. By using agile processes and lessons from lean start-up, the methodology enables calculated risks and rapid pivots while ensuring safeguards are in place to protect your organization.
How does this methodology go beyond ‘innovation theater’ to deliver real results?
This approach emphasizes actionable outcomes over mere appearances, focusing on measurable impact rather than flashy presentations. The advantage of the framework is that it focuses on delivering practical solutions that address core business needs, without over-engineering or analysis-paralysis.
What are the benefits of citizen development for IT leaders in managing innovation?
This methodology enables IT leaders to streamline innovation management by empowering employees across the organization to create solutions and reduce dependency on IT backlogs. This allows IT organizations to focus on "big rock" transformations while incremental and small-scale solutions are developed and launched.
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